Customer Service


Shipping & Delivery
Webshop orders are shipped worldwide by DHL using the services Economy and Express Worldwide. If your order does not fit into a standard box, we will contact you with a shipping quote, before the payment is drawn on your credit card. The delivery charge includes packing and handling.

Privacy & Security
Payment processing is done by Braintree. We also accept Paypal.

Product Returns
If our products do not live up to your expectations, you are free to return them for a refund. If we find, that the goods are unused and suitable for onward sale to another customer, we will refund the price of the order less the delivery charge.

If the goods have been used or have been damaged in transit, there will be no refund.
Glass Viscometers are breakable.We urge our clients to unpack and inspect their goods on arrival. Poulten Selfe & Lee considers the goods to be accepted if we have not heard from you two weeks after despatch from our warehouse.

Payment and pricing
Goods are paid by credit card at time of shipment. 
VAT - The PSL Rheotek Webshop is set up to process EU orders without charging VAT if the client can provide a valid EU VAT Number. 

Viewing orders
It is possible to log on to your account to monitor the status of your order.


If you have any questions regarding our product or our services, please telephone us or send us an email.
We will do our best to help you as quickly as we can.

PSL Rheotek Customer Service: +44 1621 787100